Archive for October, 2009

Inexperience and Weakness

experience cos hc Inexperience and Weakness

In my last article, a comment led me to another blog post which in turn led me to a recently released addon called Experience.  The idea behind the addon is that when you target someone, it queries their character statistics to see how many times they have killed the bosses of each instance in the game, converting that to a measure of how much of the game they have experienced.

Like GearScore, this is just a tool to provide quick insight into another player.  The graphic above is of a 5-man group I ran CoS heroic with last night: as you can see, most of them were very inexperienced, but we breezed through the timed run only slightly slower than my personal best (5 minutes remaining instead of 8).  We then followed that up with a heroic Trial of the Champion run that featured none of the deaths or “stupid” moments that are a hallmark of PUG runs in that place.

On it’s own, this mod gives a useful but far from complete view of players.  It has a few rough edges:

  • outside of combat, the boxes above appear every time you target someone.  I really don’t care about seeing experience for people I’m not grouped with, so I use the LDB toggle to disable it except when I first join a group, but the LDB launcher defaults to “on” and doesn’t remember the setting from session to session.
  • the total experience value isn’t very useful for people who do 10 or 25 person raids exclusively.
  • the default setting is to require you to kill a boss 3 times to get 100% experience.  For example, I’ve only killed Malygos-25 once, so I get a 33.3% rating.  You can change this via a slider – I find 2 kills to be more useful.
  • it doesn’t appear to count Onyxia.  As the addon was only came out on Oct 20th I’m not sure if this is an oversight or intentional.
  • As Malevica pointed out, not having the statistics be account-wide doesn’t tell me anything about the player.  I doubt that all the members of the above group were new 80s based upon their performance.

GearScore No More

I’ve decided to ditch GearScore and use Experience for a few weeks to see if it gives me a better view of what to look out for when doing pickup groups.

Even just from testing it last night, there were some moments when the experience value didn’t match performance.  The member with 9.2% total experience was pushing 4.5k DPS on bosses, which is more than you might expect from someone who had only done heroics (and even then not all of them).  In his case, he had been farming both EoC and EoT gear since the last patch, as he was sporting mostly tier 8.5 / 9 gear and obviously knew his class well.

As a tool for guild recruiting, I would be more comfortable using either Experience on its own or in conjunction with Gearscore to set a minimum bar for applicants.  I would probably set the threshold to one, just to see which instances an applicant had run to completion rather than using the default of three.

I don’t want to spend this entire post talking about this addon.  What I really want to discuss is the concept of experience, not just in terms of the content you’ve completed but how experienced you are at WoW in general.
(more) How Inexperienced are You?...

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Feed Burp

I accidentally hit publish instead of schedule on thursday’s half-finished post.  I’m not sure how it made it out to the feed (I thought I cleaned it up properly), but it did.

So, enjoy the first paragraph and a bunch of scratch notes, and tune in tomorrow for something semi-coherent.

Cheers

The Great Gearscore Debate of ‘09

Is it that different?

Is it that different?

Chances are that you’ve had a run-in with gearscore if you’ve been joining PUG groups in the last few months.  Gearscore is an addon which calculates a number based upon the gear you’re wearing.  It displays this information in the tooltip, and can query other people using the addon for their gearscore, adding it to the LFG interface.

The problem is that on many servers, people are becoming gearscore snobs.  They refuse to invite someone to a PUG unless they have an unreasonably high gearscore.  This makes it hard for anyone who hasn’t upgraded their gear to around the tier 8.5 level to get into groups.

There has been the expected level of outrage on the forums, with Blizzard being asked to ban the addon (which only goes to show that people don’t understand what it’s doing under the hood).  Blizzard has acknowledged the problem, with Ghostcrawler even joking that they were going to put an easily obtainable epic shirt in the game with an item level of 300 just to poison the data this addon and others like it use.

Today, I’d like to talk about what GearScore is, what it isn’t, remind people of what the various scores correlate to in terms of content, and look at how useful GearScore is with regards to recruiting and other guild decisions.

The Addon

The GearScore addon can be downloaded here.  There’s also a “lite” version here.  The full version remembers the gearscore of people you mouseover or encounter, and so over time will take up more an more memory on your system.  It also communicates with people in LFG who have the addon, displaying their gearscore for you.  The lite version by comparison only does the calculation on mouseover and then forgets about it, trading higher CPU requirements for lower memory usage.  Which you use is up to you.

The Score

The thing to remember is that GearScore is just a calculation.  You feed numbers about each of your pieces of equipped gear, it adds them up and spits them out again.  There are a few changes to the calculation to account for things like Titan’s Grip warriors (it averages the two weapons rather than adding them together) and classes that prioritize a specific slot (like Hunters), but for the most part it’s just adding up the result of a function whose input is the item quality (green / blue /purple) and item level.

Gearscore does not:

  • consider gems / enchants
  • consider achivements
  • consider talents / glyphs

It’s just a measure of the item level of the gear you’re wearning.

What’s worse is that the GearScore addon does not use the same formula as some of the other armory-driven websites that list a gear score.  GearScore gives my paladin’s DPS gear a 4300 score, but WoW Heroes gives the same gear a score of 2240, even though it still calls the value a “Gear Score”.  Be Imba gives me 487.14, calling it a “PvE gear score”.

Just because GearScore gives bigger numbers doesn’t mean that it’s a better measure.  Psychologically, we like big numbers.  But the numbers only have meaning when placed in context.  If I tell you that a place is “about 5 away”, you don’t know if I’m talking in terms of miles, kilometers, minutes or hours.  Likewise, if I tell you that my gear scores 487.14 but you think I’m giving you the value from the GearScore addon, you’d expect me to be clad in level 45 quest greens.

When asking, giving or judging a gear score you have to know what measure you’re using.

(more) The Way We Used To Do It...

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Nerdrage and How to Deal With It

emobear Nerdrage and How to Deal With It

In my last article, I debunked the myths and lies surrounding the upcoming forced Battle.Net merge.  I wrote those rebuttals off the cuff, in much the same way as I’d respond to someone in-game or on a forum.

Today, I’d like to talk about how to deal with the nerdrage that you may be on the receiving end of from guild members, and how best to deal with it.

So What Is Nerdrage, Anyway?

What we saw on the WoW forums in response to the forced Battle.Net merge was a specific kind of nerdrage, at least if you go by the Urban Dictionary definitions of the term.  A little bit of #2 (“extreme anger, offense indignation”) mixed in with some #9 (“an RPG nerd who is extremely angry about a gaming issue a normal person would consider trivial.”).

There’s something about the WoW forums that brings out this extreme type of post.  Perhaps it’s the anonymity of posting on a level 1 alt, perhaps it’s the fact that you don’t have to justify yourself to your guildmates later that week on ventrilo.  Whatever it is, you probably won’t see quite the same level of outrage when dealing with guild members.

What you will see is irrational hyperbole: someone blowing an issue out of proportion without justification.  This may be over a change in guild policy, a perceived slight against them with regards to loot or raid spot selection, or concerns over the direction or progression of the guild.

Much of this advice is not specific to online gaming.  If the working world, you will eventually find yourself in a position of defending something you have said against another person, possibly more senior or with more authority.  Learning how to respond to irrational people in WoW will pay off outside of the game.

For the purposes of this article, I’m going to assume that you’ve announced a change to guild loot policy, and someone who feels that they are worse off for the change has posted an angry irrational screed on your guild forums.

What to Remember

When you encounter irrational people, either in game or on forums, the important thing to remember is that the issue is important to them.  It may not be phrased properly, the justifications may be flimsy or non-existent, but to them it’s important.  Depending on the issue and the person, it may be the most important thing going through their head at the time.  Whether this is a good thing or not is irrelevant for you in composing a response – diminishing the importance of the issue is not going to win you any arguments.  If the issue has been blown out of proportion, you need to convince them that the impact is not as large as they think – not that the issue isn’t important enough to be dealt with.

I’m assuming that you have already determined that the person being irrational is not a troll.  I would hope that trolling is not something any of us have to encounter on our guild forums.  It happens all the time on the official forums and to a lesser extent on some of the community forums – if that is the arena you find yourself in, make sure you’re not dealing with a troll before you follow any of this advice.  Trolls feed on winding people up, and I am proposing a candid and honest approach to addressing complaints that will pay off with someone who is sincere, but backfire with a troll.

(more) What to Remember...

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Battle.Net Nerdrage Part 1

emobear Battle.Net Nerdrage Part 1

Blizzard recently announced that all WoW accounts must be merged into Battle.Net accounts by November 11th.  Failing to do so will prevent you from playing the game until you do the merge.

Predictably, a wave of nerdrage has taken over the official forums.  The breakdown seems to go something like this:

  • 50% are people complaining just to hear the sound of their own voice
  • 25% are people who can’t be bothered to read the FAQ before complaining
  • 10% are people who think they’re being principled but end up looking childish
  • 10% are trolls
  • the remaining sliver are people who have a legitimate question or concern and articulate it as such

I’ve been using Battle.Net for all of my accounts since April of this year, and I can speak directly to the lies and myths being spread.  This article is going to debunk those myths.  The follow-on article will talk about how to deal with nerdrage when it flares up in your guild (I had hoped to do it all in one, but the debunking alone was nearly 3000 words).

Fire up the Debunkifier

Let’s first hit up the popular myths and lies being spread both on the official forums and various blogs.  And do remember that these are all myths and lies – some born of misunderstanding, most of ignorance, but all untrue.

“Blizzard is springing this on us with no warning!”

Slow down cupcake.  You know how you just scroll through the Terms of Use whenever a new patch is released, never actually reading them?  Well, you screwed yourself this time.  Or rather, you screwed yourself six months ago.  On April 14th 2009, the terms of use were changed to read:

… To access the Service, you will be required to establish a user account on the Service. This may be either an account for the Service only (the “WoW Account”) or an account on Blizzard’s centralized account system for various online games (the “Battle.net Account”). If you do not already have a Battle.net Account that may be extended to WoW, Blizzard may require you to open such Battle.net Account; …

And later on there is a section about what you can do when the terms of use change:

… If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you may cease to use your World of Warcraft account and terminate the Account in accordance with Section XVII herein. After expiry of one (1) month following the notification the continued use of World of Warcraft by you will mean you accept any and all such changes. …

So you were warned that this was happening six months ago and you had a chance to terminate your subscription.   Even if you had prepaid time, you could have requested that it be refunded due to material changes in the contract.  But you didn’t.  You didn’t read the updated contract, kept on playing past May 14th and in doing so agreed that you would open up a Battle.Net account when Blizzard asked you to.

Blizzard’s Legal Department crits you for over 9000.  You die.

“I’ll have to remember another password”

No, you won’t.  When you merge your WoW account into a Battle.Net account, your WoW password ceases to exist.  When you log into the game, the account management web interface, or the forums, you use your Battle.Net credentials.  The net change in the number of passwords you have to remember is zero.

(more) Is Battle.Net less secure?

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Bigotry In The Ranks

Death and life are in the power of the tongue

King Solomon (Proverbs 18:21)

I have always been a believer in the power of words.  When I speak or write, I choose my words carefully.  I try to know my audience and consider the ways in which what I say could be misinterpreted.  I do this both because I want what I say to come across clearly and because I understand how words can hurt someone, even if not directed specifically at them.  I don’t want to say something that brings up a particularly traumatic experience, or reinforces prejudices, or just crosses the line of human decency.

Rarely is it necessary to go to such lengths to get your message across.  Yet daily, I see examples of people abusing the power of words in WoW.  Some days, I see people purposely using words to incite others, or to try to hide racist or sexist messages in their guild or character names.

Why do people do this, and more importantly, why do we let them get away with it?

Let me use an example that to this day both infuriates and boggles my mind: the guild name “Sapped Girls Can’t Say No”.  There are more than 120 such guilds on the US and EU realms and over 300 arena teams.  Most of the guilds have five or less members, and many have only one.  These aren’t real guilds.  They are attempts by people to make a joke.  A joke about rape.  There’s no wiggle room here – go do a google search and you’ll find that the top hits replace “sapped” with “drunk” or “drugged”.

If you stood in the middle of a busy city centre wearing a sandwich board that read “Drugged Girls Can’t Say No”, you would at the very least convince passers-by that you were an asshole, and at worst get lynched.  Depending on the country you live in you might be charged with a hate crime or inciting sexual violence.  Yet somehow it’s OK to do the virtual equivalent in WoW, and we (the people who see them displaying that guild tag) let them get away with it.  Under Blizzard’s terms of use, such guild names are clearly not allowed.  All it takes is one report and Blizzard should by all rights force the guild to change its name.

That these names still persist suggests that people either don’t care or think the joke is funny.  But what about those players who have been the victim of sexual violence?  Is it fair that they should be reminded of that dark past just so that some asshat can have a laugh?  Why do we not extend the same human kindness in the virtual world that we do in the real world?  You can’t play these types of things off as “part of the roleplaying experience” – it’s a plain and simple attempt to tell a sexist joke from behind the shield of anonymity that your character provides.

Dredging the Forums

So, what prompted me to write on this topic?  Against my better judgement, I decided to take the pulse of the WoW forum community by browsing the General forum, a decision that was both stupid and tragic.  Among the torrent of nerdrage about the forced Battle.Net merge (more on that next week), I came across this post:

Yes our named got banned because I camped a shadow priest. Tell me what is wrong with the guild name “halaa back naga”. Two of our members that are african american suggested that name, we liked it so we made it. We were getting complements like “man awesome guild name” “Dude can I join your guild its so awesome” etc.  I want a gm to respond to this because that guild lasted 4 months before some scrub that couldn’t get away from me reported it.

Admittedly, this guild name is less offensive than my example above.  But the responses (in which the OP is essentially told that he is an idiot and should have known better) encouraged me to write about the more extreme examples that I’ve seen in the past.  Obviously I’m not alone in my thinking.

It’s not every little thing that I take issue with – just the extremes: racism, sexism and religious zealotry.  I remember an incident from my first EU guild.  I was leveling both my Paladin and Death Knight at the time, and mentioned in guild chat that it would be great it Paladin tanks had a similar spell to Death Grip – call it “Holy Lasso” or something like that.  The response that came back (from the guild leader no less) was that if I wanted a holy spell that dragged people in, it should be called “Islam”.  That was a serious “WTF?” moment, after which I ripped the guy a new one publicly for preaching that level of intolerance.

Calling a Spade a Spade

Let me be blunt: I consider the extremes of this type type of behaviour to be bigotry, plain and simple.  Is that too harsh a word?  Should I try to find something less insulting those those who are only a little bit racist or sexist?  Nope.

A bigot is someone who is intolerant of those whose ideas differ from their own, most often with regards to religion, race or politics.  When you attack or victimize someone who differs from you, you’re being a bigot.  That the attack is passive (displaying something offensive towards another group in a public forum) rather than active is irrelevant.

It’s the degree that is the problem.  Intolerance is such a malleable term.  Some people will observe a disagreement or heated discussion and accuse one or both of the parties of being intolerant.  If any degree of intolerance could be equated to bigotry, nobody would be able to say anything negative to anyone else, and that would be a terrible world to live in.

For my purposes, the line is when you say or do something that would be generally offensive to a mixed group of people you didn’t know in the real world.

(more) Too sensitive?

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A Big Thanks

thankyou A Big Thanks

Wednesday post!  I’m breaking my own rules.

This isn’t a proper post per se, but I did want to take a moment to thank people for all the feedback on my last post in a way that wouldn’t get lost if you don’t follow the comments.  I am truly grateful for the encouragement, and it’s fired up my drive to write immensely.  It’s just what I needed to get my momentum back.

Thank you again, and tune in tomorrow for what I hope will be a thought-provoking article about hate speech in WoW (and possibly your guild).

Cheers