Posts Tagged user interface

Tools for Mentoring

mentoring Tools for Mentoring

A few months ago, I wrote an article on ways to turn bad players into good players.  Today I’m going to expand on the mentoring advice that I laid out in the hopes of showing some practical ways you can help even a completely new player improve their game very quickly.

Advice vs Mentoring

First, let’s be clear on what mentoring is.  It’s not just throwing someone a few URLs to your favorite class specific blogs or sites and expecting the person to perform better next week.  In order to perform the job of  a mentor well, you need to analyze their current performance, identify the problems, help them find workarounds, then measure the improvement.  It’s a coaching role.  A football coach doesn’t just show up at the start of practice and tell the team “just kick the ball better this time” before walking away.

This means that mentoring is a non-trivial thing for a member of your guild to do.  If this is not something that someone has already agreed to do (say by becoming a class leader), then make sure they understand what they’re getting into.  This may be a good place to offer loot system bonuses, commensurate with the amount of time invested.  If someone’s going to spend even two hours per week talking with and measuring the performance of another member – time that they can’t be doing dailies or random heroics – then shouldn’t they be rewarded in the same manner as you reward people for time spent raiding?

What you want to avoid is having someone say “sure, I’ll help _blank_ get his DPS up”, only to have them get frustrated and quit (or be short with the person they’re helping) once they realize the scope of the task.  I’ve been playing for nearly four and a half years, most of that as a healer.  I’m now pretty close to the top of my game, but to transfer what I know today to someone who is new to WoW and/or new to healing is going to take several weeks of coaching, as well as some heavy hands-on with user interfaces and explaining the nuances of experience.

To Match Class or Not

Let’s say that you’re a small guild, or one which is light on a few classes.  You’ve recruited a resto shaman but their performance isn’t where it needs to be for the content you’re on.  The only other shaman in your guild is enhancement and is very good at DPS, but only heals in a pinch for 5-man runs, never in raids.  Pairing the two shaman may seem to be the obvious choice, but I would argue that any raid-capable healing class would be a better mentor.

In 5-mans, there’s no other healer to compare yourself against, and you rarely have to heal continuously for more than a few minutes.   Overhealing doesn’t matter, there are no healing targets to stick to, and the mix of spells you use isn’t that important.  Any sufficiently geared shaman with a resto spec can chain heal spam their way to victory.  When you get into a raid environment, everything changes.  You have to pay attention to more people, you can’t afford to overheal too much, and you have to know when to not heal a raid member because another healer is assigned to take care of them.  If you don’t heal raids, you won’t have this type of discipline.

For everything related to healing, I’d rather pair up the resto shaman with a priest, druid or even a paladin (who, for all their history vs shaman are probably the least like them in healing style).  When it comes to things that are shaman specific (such as totem synergy), you can either rely on web site resources, or pitch those questions over to the enhancement shaman.

Know the strengths of your potential mentors and match them up based upon the value they can provide, not just the color of their raid frame.  This is itself an argument against class leads and more towards role leads – a technique I’ve found to be more effective in the guilds I’ve been a member of (more) Website Resources...

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Guild UI Changes I’d Like to See

leader Guild UI Changes Id Like to See

Cataclysm will bring a number of changes to guilds.  Some of these are completely new functionality (guild experience) while others are improvements to what we have today and could arguably be introduced independent from the new expansion.

Today, I’d like to draw up a wishlist of guild tools that I’d like to see added to WoW in the future.  As we haven’t heard much beyond the snippets from Blizzcon, some of these may even already be in the works.

First, let’s quickly recap the changes we know are going to be part of Cataclysm.  I’m only talking about changes to the guild user interface and things that provide utility, so I won’t be going into depth on things like talent trees and guild currency.

  • you will be able to inspect the professions of guild members without them being logged in
  • you will be able to invite other guilds to your events (rather than the individual members of that guild)
  • you will be able to set recruiting options for your guild, including the type and level of members you are looking for.  People can search for guilds in-game much as they search for groups in the pre-3.3 LFG tool

Now, on to what I’d like to see added:

Communication

Getting information to your members has always been a challenge for guild leaders.  The in-game tools are so lacking that an outside forum is the only place to post anything of substance.  Getting your members to visit the forum regularly is like drawing water from a stone.  Either you make the website integral to their in-game experience (by only inviting members to raids if they’ve signed up via the forum) or you spend a good deal of time saying if you’d just read the forum, you’d know _blank_ in guild chat.  There is more than enough room for improvement.

Guild Warnings

I’d like to see an /gw command that works the same way as /rw does in groups today (though with green text by default, naturally).  The ability to spam a guild warning would be controlled by a new permission bit, or at the very least be restricted to the same people who can edit the message of the day.

Depending on how many channels your members are in, and the amount of social chatter going on, it is all too easy to miss something in guildchat that your GM or officers say.  Whether you’re trying to get people’s attention a few minutes before raid invites go out or enforce some level of control on guild chat gone crazy, the large text and accompanying sound will help.

Notification of MOTD / Guild Info Changes

If you’ve used a Ventrilo server before, you may be familiar with the MOTD window that pops up when you first connect to a server.  And every time thereafter, unless you tick the checkbox that reads “only show me the MOTD when it changes”.

The MOTD and Guild Information Pane are useful places to put information for your members, but neither are very effective at getting information to members the next time they log in.  The MOTD can easily scroll right off the page if you have a few addons that spam startup messages, and the guild information pane is so infrequently accessed by most that you can only put reference material there – links to your forums, your voice server’s host / port / password, etc.  Some addons (epgp) even use the guild information pane to store configuration data on the assumption that when people do infrequently open it up they can visually filter out the addon data.

I’d like to see an option where changes to the MOTD or Guild Information panel prompt members as to whether they want to see the changes.  Much like a software update, offer choices like Yes, No and Remind Me Later.  If you’re online when the change is made, it would be best to wait until you’re no longer in a group to display the prompt; otherwise you see it as soon as you log in.  Once you’ve acknowledged the changes, you don’t get prompted again until the information changes again.  That way guild leaders could put some basic announcements and communication that members would be all but forced to read.

Ability for Members to Change Their Public Note

I’ve never understood why the guild permissions are set up this way, but the permission bit to “change public note” allows you to change anyone’s public note.  As such, it’s only appropriate for officers to have.  I know many guilds who use the public note for nicknames, or tracking of alts, or just forms of self-expression like a very small Twitter update.

Either all of these changes have to be mediated through an officer, or anyone can screw with anyone else’s message.  I’d like that permission bit to be split in two – one that allows you to change your own public note and one that allows you to change anyone’s.

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